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Sellio™ Terms of Service Last Updated: 1/1/2025

1. Introduction

1.1 Overview

Sellio (“we,” “us,” “our”) provides a technology platform enabling property owners to list real estate, accept Verified Offers from qualified buyers, and facilitate self-directed transactions. Sellio is not a real estate broker, auctioneer, or party to any transaction. We do not negotiate, represent, or act on behalf of buyers or sellers in any transaction, and nothing on the platform shall be construed as real estate advice, brokerage, or agency.

1.2 Acceptance of Terms

By using Sellio’s website or platform ("Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use our Services.

⚠️ Important Legal Disclosure: Sellio™ is a neutral platform and does not provide legal, brokerage, or real estate advice. All listings, offers, and transactions are user-directed. Example: Sellers set pricing and terms; buyers independently evaluate properties. Sellio does not influence decisions or outcomes. Use of Sellio™ constitutes agreement to these Terms, including mandatory arbitration and limited liability provisions.

We recommend consulting a licensed real estate attorney or financial advisor before using Sellio™.

2. Definitions

  • Listing: A property page created by a seller outlining terms, pricing, and availability.

  • Offer: A non-binding indication of interest to purchase.

  • Verified Offer: An Offer submitted with an Offer Hold.

  • Offer Hold: A credit/debit card pre-authorization (not a deposit) required to submit a Verified Offer. Charges only apply if the Selected Buyer defaults.

  • Selected Buyer: The buyer whose Offer is accepted by the seller.

  • Listing Period: The timeframe during which Offers may be submitted.

3. Platform Role & Disclaimers

3.1 Technology-Only Service

Sellio provides software tools only. We do not:

  • Act as a broker, agent, or auctioneer

  • Verify property ownership, condition, or legality

  • Guarantee Offers, sales, or transaction outcomes

3.2 Seller Responsibilities

Sellers are fully responsible for:

  • Setting pricing, terms, and offer periods

  • Conducting due diligence on buyers

  • Using licensed professionals (e.g., escrow agents, title companies) when required by law

4. Offer Mechanics

4.1 Verified Offer Submission

Buyers must:

  • Create an account and agree to these Terms

  • Place an Offer Hold (typically $1,000–$3,000 as set by the seller)

Offer Holds:

  • Are credit card pre-authorizations only (not charges)

  • Are not earnest money, consideration, or deposits

  • Are released per your card issuer’s policies, typically within 5–7 business days. Contact your issuer for exact timing.

Before submitting an Offer, buyers must check a box confirming they reviewed and accept the Service Fee amount and Offer Hold terms. This checkbox is mandatory and cannot be bypassed during offer submission.

4.2 Offer Acceptance

Sellers may accept or reject Offers at their sole discretion.
No binding agreement exists until a purchase contract is executed.
Sellio does not declare Selected Buyers or finalize transactions.

5. Default & Liquidated Damages

5.1 Selected Buyer Default

A "default" occurs if the Selected Buyer:

  • Fails to execute the purchase agreement within 3 business days of being notified of selection.

  • Fails to deliver the required earnest money deposit to the escrow agent within 2 business days of receiving wire instructions.

  • Withdraws from the transaction without a legally permissible reason.

Legally permissible reasons include, but are not limited to:

  • Title defects not resolved by the seller.

  • Failure to secure financing per the purchase agreement.

  • Inspection issues unresolved after good-faith negotiation.

Liquidated Damages:
By submitting a Verified Offer, you agree that the Offer Hold may be charged as liquidated damages (not a penalty) if you default. The Offer Hold amount is a reasonable, good-faith estimate of costs incurred due to default, such as relisting fees, administrative expenses, and platform operational costs. This is not a penalty and complies with applicable laws on liquidated damages.
The Offer Hold amount is calculated based on average relisting costs (marketing, administrative fees) and platform operational expenses. Sellio retains documentation justifying this estimate upon request. To request documentation, email support@sellio.co with the subject line “Liquidated Damages Justification.”

Sellio reserves the right to determine the validity of withdrawal reasons. Disputes lacking documentation will be resolved in the seller’s favor.

Dispute Process:
To contest a default charge, email support@sellio.co within 10 days with:

Proof of earnest money payment: Escrow receipt, bank statement, or signed acknowledgment from the title company.
Documentation of withdrawal reason: Inspection report, loan denial letter, or title search results.

6. Fees & Payments

6.1 Service Fees

  • Sellers: Choose from Free, Premium, or Max listing tiers with upfront fees.

  • Buyers: If you become the Selected Buyer, a non-refundable Service Fee may be charged. This fee will be disclosed before you submit your offer.

Service Fees are platform access fees and not commissions or performance-based compensation.

6.2 Earnest Money

Earnest money deposits (if required) are handled by licensed third-party escrow or closing agents, not by Sellio. Examples include [Escrow Partner Name] and other providers visible during checkout.

Users may request a list of approved agents by emailing support@sellio.co.

Third-Party Service Disclaimer:
Sellio is not responsible for errors, delays, or misconduct by third-party service providers (e.g., escrow agents, title companies). Users must resolve disputes directly with these providers.

7. Legal Compliance

7.1 State-Specific Rules

In states requiring brokers or auctioneers (e.g., PA, NY, LA), sellers are responsible for compliance.
Geolocation Notice: Users in restricted jurisdictions may receive pop-up warnings and must click "Accept" to proceed. User acknowledgments are logged for compliance. We use MaxMind for IP blocking and Stripe for payment processor geo-checks. Offer submissions are blocked in Pennsylvania, New York, and Louisiana. Users in these states cannot place Offer Holds.

7.2 Offer Hold Restrictions

Offer Holds are disabled in any jurisdiction where pre-authorizations for real estate purposes are restricted or prohibited.

8. User Conduct

Prohibited behaviors include:

  • Misrepresenting your identity, ownership interest, or authority

  • Submitting false or frivolous Offers

  • Circumventing platform rules or fees

  • Using bots, scrapers, or unauthorized data tools

  • Posting illegal, offensive, or misleading content

Accounts violating these rules may be terminated without refund.

9. Dispute Resolution

YOUR RIGHT TO OPT OUT OF ARBITRATION

You may opt out of arbitration by submitting written notice to support@sellio.co within 30 days of creating your account. [Download Arbitration Opt-Out Form]

9.1 Binding Arbitration

All disputes will be resolved via final and binding arbitration administered by the American Arbitration Association (“AAA”) in Charlotte, North Carolina under its Commercial Arbitration Rules. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Small Claims Exception: Nothing herein prevents parties from pursuing claims in small claims court within their jurisdiction.

9.2 Class Action Waiver

You agree to bring any claims individually and not as part of a class or consolidated action.

10. Intellectual Property

Sellio™, the Sellio platform, and all related branding, technology, and content are the exclusive property of HG Management Services, Inc.
Unauthorized use, copying, or reverse-engineering is prohibited.

11. Limitation of Liability

To the fullest extent permitted by law, Sellio is not liable for:

  • Technical malfunctions, service outages, or data loss

  • Disputes between users

  • Transaction failures or contractual disputes

  • Third-party actions, including escrow agents or title companies

Total liability is capped at $100 or the total fees paid to Sellio in the prior 12 months, whichever is greater.

12. Modifications & Termination

We may update these Terms at any time. We will notify users of material changes via email or in-platform alerts 30 days before updates take effect. Material changes include modifications to fees, dispute processes, or liability limits. Non-material changes (e.g., grammatical edits) take effect immediately.

Examples: Increasing Service Fees from 1% to 2% is a material change; fixing a typo is non-material.

Accounts may be suspended or terminated for:

  • Breach of these Terms

  • Fraudulent behavior

  • Failure to pay required fees

13. DMCA Compliance

To report copyright infringement, submit a DMCA notice to support@sellio.co. Counter-notices may be filed with proof of ownership. Repeat infringers will have accounts terminated.

14. Contact Information

Questions or legal notices can be sent to:
📧 support@sellio.co
🏢 HG Management Services, Inc., 3540 Toringdon Way STE 200, Charlotte, NC 28277

15. Additional Resources

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